03-4580-0927 (Monday to Friday 10:00-19:00)

返品 I've been to a return exchange.

If you are not satisfied with the product you received, please contact us within 7 business days (excluding Saturdays, Sundays and holidays) to return the product without reason within 14 business days (except saturdays, Sundays and holidays). We will confirm and respond to inquiries at the Customer Center.

If there is a problem with the product, please contact us within 14 business days (except saturdays, Sundays and holidays). We will confirm and respond to inquiries at the Customer Center.

*We do not accept returns after the period. Thank you for your understanding.

 

Returns and exchanges are not allowed in the following cases:

l Products more than 14 days after arrival

l Items that cannot be returned (lingerie underwear, swimwear, jewelry, etc.)

l When product tags, price tags, labels, etc. are separated

l When bags, special boxes, cases, accessories, etc. are lost or damaged

l Repaired, washed, cleaned goods,

l Products that are contaminated, dirty, or scratched under the customer

l Products that you have used once for purposes other than try-on

l Return only some or accessories of the goods

l Those who do not provide photos or explain the problem

l If you send it back without contacting us.

 

Returns and exchanges are accepted in the following cases:

 

If you are not satisfied with the product you received (not defective)

It is not a defective product, but if you are not satisfied with the color and size, we can return it within 14 business days (except saturdays, Sundays and holidays) for no reason. Please contact us for returned goods within 14 business days (except saturdays, Sundays and holidays). We will confirm and respond to inquiries at the Customer Center.

 

If the product you received is defective

For initial defects or damage during transportation, we will resend new or equivalent products after checking the stock status of our store. When the stock is sold out, I correspond by a refund.

 

In the case of the difference between the size, color, and design of the product actually delivered from the published image

If there is a significant difference between the image posted and the color design of the product you actually delivered, please check the photo of the defect within 14 business days after the product arrives, and contact the Customer Center by email. As soon as we can confirm, we will respond to the refund.

*Please note that we do not accept returns due to your personal circumstances ("different from the products you were expecting" and "materials and shades are different from the image").

※The re-postage of the product becomes a burden from our company about the initial defect or the damage in transportation.

 

【Precautions】

*Please note that if you send us back without contacting us, we will not be able to respond to refunds.

※Color: Please note that the color tone may be different from the actual color of the product photo posted on the site. All product photos are taken of the real thing, but when viewed on the customer's monitor, the color tone may be slightly different from the actual color depending on the basic setting s and the characteristics of the personal computer.

※Size: Please understand that there is a certain error because the product of the site is a hand.

*If you purchase the wrong size due to your mistake, we will not accept returns.

 

In case of accidental delivery

If you receive a product that is different from your order, we will respond by re-shipping or refund. Please contact the Customer Center within 14 business days.

* Re-shipping and refund fees are the responsibility of our company.

 

For the above, please contact customer center (service@saniqi.com) with the following:

Your name:
·  Registered email address
Order number:
Reason:
Photos that can be seen clearly in the bad part

*Please fill out a notepad with information such as your name, registration email address, and order number and put it in the package together so that the procedure proceeds smoothly when returning.

 

Wedding dresses, party dresses returned , exchange

Please note that we do not accept returns because wedding dresses and party dresses are made to order.

When you place an order, please order it carefully, such as [size, color, quantity].

If you have any questions, please feel free to contact (service@saniqi.com).

 

【Precautions】

*In case of problems, please contact us by e-mail for details. If we judge that it is a defective product, we will treat it as a defective product.

※The product of our store has caused "Seam of the thread when weaving the cloth and some fraying, the thread has come out" etc. in the production process by the machine, and because it is not a problem in quality, it is not possible to accept the return for these reasons.

 

 

About the procedure of the return and the exchange

 

Please contact customer center (service@saniqi.com) with the following:

Your name:

Registered email address
Order number:
Reason:
Photos that can be seen clearly in the bad part

*Please note that we may not be able to accept returns and exchanges. For more information, please refer to the contents of the return.

 

  1. We will contact you by e-mail within two business days of your inquiry. After you confirm the contents of the email, we will contact you by email about how to send it back and how to exchange it.
  2. Once the return is confirmed, we will refund and exchange the procedure.

※Because there are many troubles that do not receive an e-mail, please also set the reception from the following address.

Email address:service@saniqi.com

※Please note that we cannot receive a return without prior contact.

*Please fill out a notepad with information such as your name, registration email address, and order number and put it in the package together so that the procedure may proceed well when returning.

 

The postage at the time of the return and the exchange

 

u In the event of a defect or defect in the product, the company shall bear the postage, etc. required for return and retransmission.

u If it is not defective, but cannot be satisfied with the color and size, the postage, etc. required for the return and retransmission will be borne by the customer.

u When using the free shipping service, the shipping cost, etc. required for return and retransmission will be borne by the customer.


About refunds

 

u The refund amount is the amount you actually paid.

u If you use the coupon, we will refund the amount settled using the coupon.

u Refunds will take up to one week. Thank you for your understanding.

u Refunds due to order cancellation take approximately 7-10 business days

 

 

Refund flow

  1. Payment by credit card

 

We will send negative credit data to your credit card company. Depending on the date of each credit card company, it may be offset within the same month, but if it crosses the month, it may be charged once.Yes, there is. In that case, please be assured that it will be treated negatively after the next month.

 

  1. For payment by Paypal

 

  1. If you pay using a credit or debit card, the refund will be credited to the card used. Depending on the card issuer, it may take up to 30 days for the refund to appear on the card statement.
  2. If you pay using your PayPal balance, your refund will be credited to your PayPal account.
  3. If you pay using your card and PayPal balance, you will be refunded to the card for what you paid for the card. The remaining amount will be refunded to your PayPal account.

 

3. In the case of payment by paige

 

We will refund it by transfer to your designated bank account.

Please contact us.
Bank Name / Branch Name / Account Number / Account Holder

*In the case of Japan Post Bank, please fill in the branch number.

※Please contact us with furigana by all means.
*Please contact the account of the person who ordered it by all means. (Accounts in the name of your relatives will also be not allowed.)

 

 

Others

 

About the button hole of the product, there is a product that the bottoms such as jeans and denim do not have a hole in the button hole unlike the Japanese product for the overseas product, too. In that case, approve it because it becomes the form to have you make a hole by the visitor.

2. Our products are no-brand, in the production process, and may cause stains, stains, wrinkles, and fraying, but there is no problem in quality. Please order after understanding it.

If stains, stains, wrinkles, or fraying occur, please contact us to the extent that the customer does not accept it. We will respond to you so that you can be satisfied with our customers.

If you have any other questions, please feel free to ask us by e-mail. Email us:service@saniqi.com

 

You only have to pay shipping (including returns) once. In the case of returns, you will not be charged a replenishment fee.

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