03-4580-0927 (Monday to Friday 10:00-19:00)

Person in charge:   Elisa Cui

Company Name: Bamboo Sound Co., Limited

Company address:   Flat/RM B 5/F GAYLORD COMM, BLDG 114-118 LOCKHART RD, Hong Kong. (If you want to send back the item, not the return address,.) )

Phone number:   03-4580-0927

Opening hours:   Monday to Friday (except Saturdays, Sundays and national holidays) 10:00-19:00 (lunch break: 13:00-14:00)

Email:   service@saniqi.com

 

How to pay

1) Credit card payments

The following credit cards are accepted:

Type of credit card available
JCB, VISA, MasterCard, Maestro, Diners Club


2) Convenience stores, ATMs, internet banking, electronic money payments

We will process shipping the item as soon as we confirm the payment is complete.

The payment number will be displayed as "payment number (customer number): xxxx-xxx-xxx-x" with a 11-digit number (seven-eleven only, 13-digit "payment slip number")


3). Paypal Payment

If you have a Paypal account, you can pay with Paypal.

 

返品 I've been to a return exchange.

If you are not satisfied with the product you received, please contact us within 7 business days (excluding Saturdays, Sundays and holidays) to return the product without reason within 14 business days (except saturdays, Sundays and holidays). We will confirm and respond to inquiries at the Customer Center.

If there is a problem with the product, please contact us within 14 business days (except saturdays, Sundays and holidays). We will confirm and respond to inquiries at the Customer Center.

*We do not accept returns after the period. Thank you for your understanding.

 

Returns and exchanges are not accepted in the following cases:

 

l Products more than 14 days after arrival

l Items that cannot be returned (lingerie underwear, swimwear, jewelry, etc.)

l When product tags, price tags, labels, etc. are separated

l When bags, special boxes, cases, accessories, etc. are lost or damaged

l Repaired, washed, cleaned goods,

l Products that are contaminated, dirty, or scratched under the customer

l Products that you have used once for purposes other than try-on

l Return only some or accessories of the goods

l Those who do not provide photos or explain the problem

l If you send it back without contacting us.

 

You can return and exchange the following cases.

If you are not satisfied with the product you received (not defective)

It is not a defective product, but if you are not satisfied with the color and size, we can return it within 14 business days (except saturdays, Sundays and holidays) for no reason. Please contact us for returned goods within 14 business days (except saturdays, Sundays and holidays). We will confirm and respond to inquiries at the Customer Center.

 

If the product you received is defective

For initial defects or damage during transportation, we will resend new or equivalent products after checking the stock status of our store. When the stock is sold out, I correspond by a refund.

 

In the case of the difference between the size, color, and design of the product actually delivered from the published image

If there is a significant difference between the image posted and the color design of the product you actually delivered, please check the photo of the defect within 14 business days after the product arrives, and contact the Customer Center by email. As soon as we can confirm, we will respond to the refund.

*Please note that we do not accept returns due to your personal circumstances ("different from the products you were expecting" and "materials and shades are different from the image").

※The re-postage of the product becomes a burden from our company about the initial defect or the damage in transportation.

 

【Precautions】

*Please note that if you send us back without contacting us, we will not be able to respond to refunds.

※Color: Please note that the color tone may be different from the actual color of the product photo posted on the site. All product photos are taken of the real thing, but when viewed on the customer's monitor, the color tone may be slightly different from the actual color depending on the basic setting s and the characteristics of the personal computer.

※Size: Please understand that there is a certain error because the product of the site is a hand.

*If you purchase the wrong size due to your mistake, we will not accept returns.

 

In case of accidental delivery

If you receive a product that is different from your order, we will respond by re-shipping or refund. Please contact the Customer Center within 14 business days.

* Re-shipping and refund fees are the responsibility of our company.

 

For the above, please contact customer center (service@saniqi.com) with the following:

Your name:
·  Registered email address
Order number:
Reason:
Photos that can be seen clearly in the bad part

*Please fill out a notepad with information such as your name, registration email address, and order number and put it in the package together so that the procedure may proceed well when returning.

 

About the return and the exchange of wedding dresses and party dresses

Please note that we do not accept returns because wedding dresses and party dresses are made to order.

When you place an order, please order it carefully, such as [size, color, quantity].

If you have any questions, please feel free to contact (service@saniqi.com).

 

【Precautions】

*In case of problems, please contact us by e-mail for details. If we judge that it is a defective product, we will treat it as a defective product.

※The product of our store has caused "Seam of the thread when weaving the cloth and some fraying, the thread has come out" etc. in the production process by the machine, and because it is not a problem in quality, it is not possible to accept the return for these reasons.

 

About the procedure of the return and the exchange

Please contact customer center (service@saniqi.com) with the following:

Your name:

Registered email address
Order number:
Reason:
Photos that can be seen clearly in the bad part

*Please note that we may not be able to accept returns and exchanges. For more information, please refer to the contents of the return.

 

  1. We will contact you by e-mail within two business days of your inquiry. After you confirm the contents of the email, we will contact you by email about how to send it back and how to exchange it.
  2. Once the return is confirmed, we will refund and exchange the procedure.

※Because there are many troubles that do not receive an e-mail, please also set the reception from the following address.

Email address:service@saniqi.com

※Please note that we cannot receive a return without prior contact.

 

About the postage at the time of return and exchange

In the event of a defect or defect in the product, the company shall bear the postage required for return and retransmission.

It is not a defective product, but when it is not satisfied with the color and the size, the postage, etc. required for the return and the retransmission will be borne by the customer.

In the case of using the free shipping service, the shipping cost required for return and retransmission shall be borne by the customer.

 

About refunds

The refund amount is the amount you actually paid.

If you use the coupon, we will refund the amount settled using the coupon.

The refund process will take up to one week. Thank you for your understanding.

Refunds by order cancellation take approximately 7-10 business days.

 

 

Delivery method and delivery time

 

Standard delivery 5-9 business days (shipping charges vary depending on product weight. )

Tracking ring http://www.sagawa-exp.co.jp/

EMS International Shipping 3-7 business days (shipping charges vary depending on product weight. )

Tracking ring http://www.post.japanpost.jp/index.html

DHL International Express 2-5 business days (shipping charges vary depending on product weight). )

Tracking link:http://www.dhl.co.jp/ja.html

*The above delivery days do not include the finishing period of the product.

※The delivery days of the order product become the finish period + delivery days, and usually delivers it for about two weeks. In addition, the finishing period is different from the product, thank you for details, please confirm in the product page.

*The finishing period of wedding dresses and party dresses is about 8-12 business days. )

※There is a possibility of out of stock, and we will contact you from the service center in that case. In addition, there is a possibility that the delivery days of the order edits will take longer than usual.

*Customs is closed on Saturdays, Sundays and public holidays, so customs procedures may be delayed. The delivery days of the order ed. there is a possibility that it takes time from usual.

*If you include designated holidays on Sundays, public holidays, our company or your carrier within the delivery period, it will take time to deliver.

*Depending on the weather and delivery conditions, delivery may be delayed.

※Some products, the next day flight is available.

It is possible to arrive on the next day by the order by 12 o'clock on the day.

*Excluding Hokkaido, Okinawa, Kyushu and remote islands

*If you would like to change the delivery method, please contact service@saniqi.com.

About home delivery

Please choose the shipping method of your choice. Free shipping capen of this site is available only for economical express flights.

Precautions:

A) Weight and dimensions of the packaging box

B) Location: Shipping location (city, country or region)

C) Destination: Destination (country or region)

※※Depending on the above factors, shipping charges may be slightly different.

 

Customs duties and other taxes

All products sold on Saniqi.com are sold at a price including tax, but you do not have to pay taxes in any form, including customs duties. All taxes will be refunded immediately.

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